Ordered an item 6th December was told item would be despatched 22nd December. Sent emails requesting update as order never arrived, no response to my emails had to phone them waiting for 35mins was told my order was out of stock. Requested refund was told at beginning of January refund would take 3-5 days. Still no refund and not responding to my emails. Phoned again today waited to be told they can't help me customer service is closed and has been closing early all week. No refund not answering emails and can't help when I phone which I am being charged for!!!!!