Ordered 2 items 10/01/15 long reach telescopic hedge trimmer and helmet ear protectors and face mask ordered online 3/5 days delivery well I finally got the goods hedge trimmer 28/01/15 and mask 02/02/15. I have emailed them 6 times and only 1 reply asking me for a customer order no which I have never had and an account no never had this either. Telephoned so many times and expected to wait in a queue for 24mins OMG I have never purchased anything from such an awful company the customer service is non existant and I will never buy from them again never mind how good the products are the stress of trying to get these items is awful. Stick with amazon they keep you up to date with delivery.