I ORDERED A 4 STROKE GARDEN MULTI TOOL ON NOV 22 2014 WAITED NOTHING ARRIVED TOLD IT WAS LOST IN WAREHOUSE WAITED AGAIN 4 WEEKS MUST HAVE SPENT £3 ON PHONE JUST TRYING TO TALK TO SOMEONE AGAIN TOLD THEY WOULD FOLLOW IT UP HEARD NOTHING SO TRIED EMAILING TOLD IT WAS OUT OF STOCK TILL MARCH 23 I GOT A REFUND AND ORDERED AGAIN THINKING I HAD A BETTER CHANCE GETTING ONE,I EMAILED 30 MARCH TOLD IT HAD BEEN SENT OUT AND ALLOW 7 DAYS HERE WE ARE APRIL 10 GOT NOTHING NO ONE SEEMS TO CARE