I ordered several items in April and was informed that 2 of the items were out of stock and was gived delivery dates for those. I requested that all the items could be delivered together. Some items turned up but as there was no extending chainsaw yet I queried the delivery date. On the previous delivery note it stated 20/05/15 in stock. I phoned today ( 26/5/15) to see if the item had been despatched. I was unbelievably given a new approximate date of delivery to Eckman of 27/6/15!! I queried why they had not informed me and the lady said "Sorry, we should have sent you a letter". I asked for refund and cancellation so I can get one elsewhere and was told it should be in my bank in 5 days. They take the money straight out when you place an order ( Even when not in stock ) so why can"t they refund immediately!!! I won"t be purchasing from them again