I am absolutely disgusted with the poor service I have received from Eckman. I purchased the 9ft telescopic hedge trimmer last year and I just used it twice for 20 minutes. It was packed away for the winter and took it out recently to use and recharged the battery, it seemed a bit strange as it charged very quickly. I plugged it into the machine but after a few seconds it died. I repeated the procedure after waiting the recommended 30 minutes, recharged the battery but exactly the same thing happened. The machine is now not any good to any one, I cant use it, sell it or give it away. I contacted Eckman, who were just as useless. I would have to purchase a new battery at a cost of £40+. I also wrote a letter explaining the above but absolutely no reply. I have just come off the phone after yet another attempt to get some redress I spoke to someone called Ann who said that she could sell me a new battery !! I asked to speak to higher authority only to be told that she would ring me back I left a number but would be surprised if it happens. I do think that the company should be brought to task. My son is a lawyer in London and I have not as yet spoken to him about this, but if a response is not forthcoming then I shall be forced to. I am an elderly pensioner and cant afford to squander money on useless machinery. Come on Eckman take responsibility for the products you sell. Jon