Ralph Dunnett
Solar panels installed. They made a big blunder by not warning us that the scaffolding would touch the neighbour's property and indeed rely on it for support. They said the scaffolding might "encroach" on the neighbour's property, but that wording does not give an adequate indication of the extent of the encroachment. No actual damage was caused, but I think the surveyor was at fault for not warning us. They did apologise. There were other lesser mistakes and misunderstandings on the way, so I cannot say I was pleased with the installation process. There were some saving graces. On the day, the installers were polite, observed social distancing and left no mess. When problems arose before and after, staff were very willing to put things right and we were able to maintain a polite and friendly dialogue. Now it is finally installed, the equipment seems to be working well and in the early days, the output seems to be matching prediction.
4 months ago
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EEC Home Improvements has a 4.62 average rating from 486 reviews

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