Like many on this site I have found the after sales service poor, I have been waiting since February to get my system up and running completely it took 3 months for them to get the system for transferring power that was being exported to the grid, to go to my hot water system. This was supposed to happen after the battery was full and the system should then start exporting superfluous power to the immersion heater. I overheard the electrician fitting it say that their had been lots of problems with the kit but they still continue to fit them. Since finally getting it up and running I found all it does is drain my battery and doesn't seem to have any temperature control so when I get home from work on a sunny day I find I have little on the battery and scalding hot water. 2 months after reporting this I am still waiting for it to be resolved. One of the panels is not working and that has been since it was installed. When I try and get a date I am told they will contact me when someone is in my area which usually means they give you 2 days notice which has happened. I can't just drop everything at work, I have given them dates when I can be at home only to be told that no one is in my area. There doesn't seem to be any suggestion that actually they need to sort this. They are quick enough in getting paid but once they have your money customer service goes out the window. Very disappointing as I had hoped they were a reliable company given the shining reviews. That maybe because you have to be invited to give a review, which presumably they don't tend to invite people who they think might have a gripe. I had to request the opportunity to review this company.
2 years ago
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EEC Home Improvements has a 4.62 average rating from 486 reviews

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