I made two orders at Efficient Light in 2015. The first one was something of a sample of LED bulbs to replace the hundreds of spotlights I have in two houses. The agent called me to talk through my requirements, and was very helpful, pointing out where the website was in error (bit worrying for an online company, but apparently they're changing the site soon, so maybe it will be accurate!). Having agreed what I really wanted my order turned up - unfortunately it was not what I thought we had agreed, but I chalked this up to a misunderstanding on my part and a quick call rectified the problem. The second order was a completely different experience - I ordered two bulbs of a particular power and fitting. I received two bulbs of different power and different fitting. I telephoned to complain and they insisted I send them back at my cost in order to rectify their error. After a couple more phone calls they did eventually agree to replace them, but ended up still sending (a different) wrong type of bulb with the wrong fitting. When I spoke to them again they said that these items were out of stock and not likely to be back in stock any time soon. At this point I gave up and just used them elsewhere. I doubt whether I will give EfficientLight a third chance - their bulbs may be efficient (very efficient if they don't fit in your sockets), but their service is completely inefficient!!!