Nice jewellery but! their customer service is non existent. I have ordered 12 times from them. Every time it took 2 weeks for the parcel to arrive if they didn’t forget to send it. That happened too, or blamed it on evri. Happened too. You send a chaser email, they ignore you and quickly rush to send it. So then in a day or two you get the notification that they finally posted it. You only get a response to your email if you start putting negative comments under their instagram posts. Otherwise YOU ARE JUST IGNORED. All my 12 orders took ages to arrive. There is always an excuse such as understaffed, holidays, they are handmade, never own their mistakes. My very last order again took 2 weeks to arrive TO THE WRONG ADDRESS. I have never in my life experienced a shop not using an address that you have on your account and selected at checkout but randomly picked a completely different one. I did send an email regarding this, and being loyal to their usual style- they had nothing to say about it or apologise or to own their error- NO! They ignored me again! I can see from others below that they can be responsive when they like but to address their mistakes is a NO! I found this very insulting, the worst customer service and this is not the way to retain a loyal customer. After 12 orders I think I can call myself a loyal customer. They can have beautiful jewellery when you are constantly let down and ignored when issues arise then you are better off spending your hard earn money elsewhere where you are appreciated and respected.