My first online order, ever, (I know!) but Elvi made it so easy. My parcel arrived promptly and although one item had to be returned and replaced - within 24 hours and by Royal Mail - the lovely people at Elvi helpline talked me through every step. Hayley Hasslehoff Collection delighted with the quality of cut, fabric and fit. I've even started taking an interest in clothes again. Don't change your helpline - the fact I could talk to someone who explained how sizing worked and knew the product range really gives me confidence in shopping with you. Thank you.