I placed my first order over Black Friday. I was unable to use my 'first shop' coupon in addition to Black Friday prices. Then, the prices went down further on Cyber Monday. When I received my items, all of the sizing was ridiculously out. Some items were far too small, and others were absolutely massive. When I went to return, I had to use Collect+ rather than having the option of Collect+ OR Royal Mail. Due to the inconsistency in the sizing, I wouldn't order single pieces again. But having to travel to Collect+ means that I wouldn't want to order more than one size knowing I'd have to use the poor returns system. So that's me done with Elvi!