I purchased a beautiful Elvi coat from a local retailer online. It was too tight, especially in the arms. I was happy to learn I could order direct from the Elvi website. I ordered 3 coats and a jacket in my size. When I recieved my order, all of the pieces were in UK sizes. I contacted the company for a pre-paid return label. I was told that I should have ordered my USA sizes and I was responsible for shipping the items back. Of course I ordered my sizes, that's common sense. $350.00 to ship DHL, the way the order was shipped, $100.00 at the Local post office. This is so ridiculous that they aren't assuming responsibility for shipping the wrong sizes. The items are beautiful, but the customer service is null and void. Pissed off customer!