Very prompt delivery and I was especially pleased to find it was by Royal Mail rather than a courier - it's so much easier to go and collect from the post office than having to sort something out with couriers. One item was too big so I am exchanging for a smaller size and the free returns via a "Collect" drop-off was appreciated too - and I got an acknowledgement the next day. All round good service. The only reason for 4 stars rather than 5 was that the second item turned out to have styling details I didn't like and hadn't been able to see in the online photos, so have returned that one.