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Anonymous
Based on the size chart the sizing I chose should have been perfect. Three blouses were too large. I purchased then for $75 but wanted to exchange them. I found out the return cost is $150 double what I paid for the blouses. I was hoping to get some assistance sending the blouses back in order to exchange them for sizes that fit. I had spent months looking at Elvi's site and searching reviews to see if it was a trustworthy brand and good quality. After 3 months I finally got the nerve to purchase three blouses. I was very excited to receive them and very sad when they ended up being too large. Every single other Plus Size clothing vendor I have purchased from in over 6 years has an excellent return policy. Because they understand that plus size clothing is not standard and it is important for customer's to find clothing that fits correctly. If the return price was between $7-$10 I would have no problem paying to send the items back but $150 is far too much. Now I am stuck with three blouses that are too large and am out the $75 I spend on the order. I emailed customer care twice hoping for some assistance but received once sentence responses. I work in a returns department so I understand how hectic it can get to be but I also understand that customer satisfaction is the ultimate end goal. I feel like Elvi has been lacking in that department. Good quality clothing, sizing runs large and poor customer service. Thank you.
8 years ago
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Elvi has a 4.2 average rating from 2,137 reviews