I placed an order to the United States, not realizing that I couldn't return items without paying the full international return shipping rates. While I don't particularly fault UK businesses for not paying for international returns --the return policy for international orders is not stated separately in the returns section of their website. The day I ordered was advertising 'all shipping and returns free' as well. The reason I'm giving them a terrible review is not about the quality of the clothes, but simply because when I sent a message to customer service, I explicitly asked if they could provide a shipping label for the return (which would be cheaper for me, even if deducted from my refund, because of lower commercial international shipping rates/options). The response, not only didn't acknowledge this content in my message, -- I received a form email response only including a hyperlink to the useless 'Returns' section of the Elvi website. That is even missing links on it -- for UK customers. Also in my initial message, I pointed out that one item was missing from my package (a skirt necessary to coordinate with a top--a top not suitable for any other purpose than to wear with the skirt) and stated if Elvi could not provide a better return shipping option to at least please refund the cost of the skirt or send one. They also didn't acknowledge this comment in their form response, so I emailed back explicitly asking about the skirt. But I received no second response. Not only am I 'eating' the full cost of this order even though a couple items didn't fit correctly, but I didn't even receive everything I ordered. (It was my first time ordering from them -- and the sizing was not consistent. I have a top that is too small even though it is a size larger than the rest of the order. And a skirt that is too large but is the same size as all the other items) Huge disappointment. It was nice to finally see more tasteful, but trendy, plus size clothing suitable for work environments available.