I was delighted to find that Elvi offers some really beautiful and elegant clothes in plus sizes. Most other plus size retailers focus on tee shirts and jeans or cheap-looking dresses. Just because we wear plus sizes doesn't mean we don't appreciate unusual fabrics and elegant style. Elvi's website is beautifully designed and was easy to use. My order arrived promptly in a lovely white box. BUT, the sleeves of the lace bomber jacket are about 4 inches too long (I'm 5'8"). The gray coat felt like it weighed 10 lbs. I want to return these items but there is no provision for non-UK customers. It would probably cost me $40 or more to ship them back to the UK. I tried to return them through one of your retailers near me (Nordstrom), but they wouldn't take them. As much as I love your style and everything else about your company, the return process for customers outside the UK is unacceptable. Unfortunately, I have another order in transit. I'm hoping there will be no problems. Sorry, but I am not likely to order from Elvi again.