Do not use this company for breakdown cover! You would be better to have no breakdown insurance than to take out a policy with this company! I don’t have the time to go into the whole sorry story but in short when you try to call their breakdown number you’ll most likely be left waiting at least 20 minutes for someone to answer your call. When they finally do answer, they then take your details and you’ll be left waiting again for someone to call you back – another 50 mins. If you’re lucky, they might contact a breakdown company in the right part of the country but be aware that their staff seem unable or unbothered to use google etc. to verify your exact location and will probably dispatch someone to the wrong place. The breakdown crew will fail to report back to 2gether this fact (probably as no one at 2gether is answering the phone). You will then be left waiting in the belief that someone is on their way to you when in fact absolutely nothing is happening. When you call back again (if you have any phone battery left by this stage), wait the required time for them to pick up the phone, they will then try to reorganise in the right location. All the while they will fail to keep you suitably updated as to what is happening. Approx. time from first call to likely arrival of breakdown crew – 4.5 hours Fortunately we were not stranded on the side of a motorway, it could have been a lot more stressful but seriously we would have been better off not having breakdown cover for the amount of inconvenience and wasted time this caused us. Moral of the story – don’t skimp on getting cover from a reputable company even if you do keep your vehicles well maintained and rarely need recovery.
4 years ago
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Emergency Assist Ltd has a 4.27 average rating from 3,385 reviews

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Alice, Customer Support

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