Avoid this company at all cost! When I called they promised to come on the same day but then postponed for the next day. They advertise services from 30£ on their website but when I called I was told there was a forecast of 180£ + VAT on my order form and NOBODY even looked at the problem at this point yet! They came, tried to unblock the drain but could not so left the property with the blocked drains. The engineers claimed they could not access the drains behind my dishwasher as it was built in and I will have to call builders to remove the machinbe. Then they charged me 180£ for "removal of blockage". When I told them no blockage was removed, they stated it was due to a faulty pipework layout and as engineers have "used their equipment", they would not give me a refund. They were not interested at all that the blockage was still there and just ignored my numerous calls and e-mails. I had to call out someone else who confirmed there was no problem with the pipes. They failed to realise that there were 3 airing pipes on the system which should be blocked and then the blockage could be removed with a hand pump! Also, my built in dishwasher could be removed by unscrewing 2 tiny screws. Instead of saying sorry and refunding the money, they keep insisting they have done a job worth of 180£. Worst company I have ever dealt with, unprofessional, unfair, bad in the profession they are doing, bad in dealing with complaints and and misleading in advertising. I will report them to all available groups, associations and courts as I will not let them keep 180£ for a service they have never provided. NEVER call them for ANY job, just anger and headache.
2 years ago
Emergency Drainage Ltd has a 3.79 average rating from 14 reviews

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