Beware of EpicVIN’s $1 Trial – Misleading and Unfair Charges
I recently used EpicVIN to generate a detailed vehicle report. Initially, I opted for their US$1 trial offer for 3 days. However, on the second day, when I attempted to cancel the subscription, the system automatically charged me US$99 without confirmation. No OTP or confirmation were authenticated.
I immediately cancelled and contacted their support, explaining that this was unintentional and requested a refund. I made it clear that I do not require ongoing reports and had no intention to continue with their service. Unfortunately, I received a generic response claiming that the charge could not be reversed and that once subscribed, I must continue with the service.
Despite several back-and-forth emails, the customer service representative (Megan) stopped responding, and the matter was left unresolved.
This experience has been disappointing and deceptive. I strongly advise others to avoid the $1 trial offer unless you are absolutely certain you will cancel well in advance. The process feels like a trap, and customer support appears to be unhelpful once they’ve charged you.
1 month ago
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