I have communicated many questions and advice seeking emails with Equiderma of late as one of our horses is having skin issues i had not encountered. My questions were answered promptly with professionalism and genuine kindness. The recommendations of Equiderma products to use have been spot on and improvement is happening! I had used the Equiderma shampoo and conditioner prior to this and love it! The Skin Lotion and Wound Ointment will remain a staple in my barn kit for sure! Thank you for being “real people”! Thank you for an excellent line of products and top notch customer service!