Not a great customer experience; in fact, one of the poorest I’ve had online for a while. One of the costumes arrived damaged, had to return it (Royal Mail tracked) at own expense, then when encountered delays in replacement I was told they hadn’t received the damaged package. Subsequent checking with Royal Mail showed that this had been received and signed for by Escapade. Eventually received a replacement after calls back and forward.
6 years ago
Escapade has a
4.6
average rating
from
2,615
reviews
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