I placed an order online and made a mistake in the delivery timeframe. Hamza on their social media channel was amazingly helpful, very calm, and pointed me in the right direction. The really superb piece of customer service, is when I got a message back from him ( on his own initiative ) telling me the order was now correct. Today - 24 hours later and on Christmas Eve - I receive a new inner glass for my oven door which was broken yesterday. The website is so easy to use, the product list is superb and eSpares did what the manufacturer couldn’t - deliver overnight. Totally bowled over. Thank you.