I ordered a replacement jug for my Kenwood liquidiser, and the item was out of stock for quite a few weeks. However, I received regular updates and apologies from the eSpares team, until it came back into stock, when it was immediately dispatched I have purchased items previously, for other appliances, such as replacement filters for my vacuum cleaner. Their prices are very competitive and the service offered is always first class. ESpares are my first port of call for all my, needs, whatever the appliance, and I'm never disappointed. I highly recommend this company!