I was surprised and delighted to find that the Russell Hobbs toaster I wanted was listed on eSpares at a substantially lower price,even including postage, than any other suppliers I had found. I had never heard of them before and would not have jnown they sold some new items as well as spares. Their delivery was superfast, arriving the next day and their service ended with a nice little touch: 2 pencils with erasers in a smart looking black pack enclosed at the bottom of the box! Made my day! I would definitely use them again. I recommended them to my DIY brother-in-law but he was ahead of me and had already used them for spares! Gloria