I ordered two small items for my oven - a bulb and a tool to remove the cover. The bulb arrived reasonably quickly, all be it, in a box large enough to accommodate twelve bulbs, but no mention of the removal tool.
Don't try ringing on any of published numbers as no one answers.
I eventually spoke to someone on their 'live chat' facility who explained that the tool was not despatched as faulty. He assured me that a new batch was due in and I would be notified by email when mine was being sent out.
Of course, nothing has happened .
I then sent an email and received a response stating that 'they normally respond within 48 hrs'. and provided a unique ticket number to use in further enquiries.
After 72hrs+ nothing from them.
Unique number is worthless as you cant contact anybody.
Dreadful customer service.
I only awarded one star as there is no facility to award no star.
5 years ago
eSpares has a
4.5
average rating
from
1,018
reviews
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