I contacted eSpares about a part for my dishwasher. I gave them all of the details of my dishwasher and they told me which part to order. I duly ordered it however when it arrived it was not compatible with my dishwasher. I messaged them and received an unapologetic email from Nadia Mohamed in eSpares 'Customer Care' which implied that I had not given them enough information and suggesting that I tried to order again. I had to contact them again to get something close to an apology and a return label for the part they had wrongly got me to buy. I won't be using them again.