I needed a part for my fridge, so I ordered it from espares. Unfortunately i ordered the wrong part but contacted their customer service and they talked me through the returns process. I returned the wrong part and ordered the correct one, which arrived quickly. I received my refund once espares got the wrong part back. What I really liked was the email I then received from customer service, they checked I got the right part and let me know they received the returned part and a refund was on the way. Unfortunately this kind of customer service is rare and it was great to experience. I would highly recommend them for all ur parts and even if u get it wrong they can sort that out too.