Utter waste of time. Over a month after I had placed an order for a floor lamp that was 'in stock', I am finally given the information that the order (which had allegedly been despatched to me twice) was still on order in Germany, and would be a further two weeks. Have to say, that communication from Jason was first rate, despite wrongly advising of despatch twice. I note that the lamp is still listed as 'in stock' on their website - I suspect most items are only ordered from the supplier on purchase rather than kept in stock. I cancelled my order and requested a refund. They did not, however, process my refund until I asked again, 3 days later. All in all, they had my money for 5 weeks. Would not recommend using these guys AT ALL.