I just want to echo Toby's comments. I sent my hard drive believing that I'll be made to pay a fix rate of £120+vat (if they could recover my data), which was far more attractive than what many other companies were asking for. After sending my email, I received a first email saying that my "hard drive was too damaged to be connected" to their data recovery imaging equipment and suggesting that it could be examine in their clean room chamber but that they would charge £55+vat "to produce a quote to repair your drive well enough to be connected to our data recovery equipment." So basically £55+vat to just get a quote. So much for their "no data, no fee" claim. I was reluctant but given that I had already sent my hard drive, I went ahead with it. A couple of days later I received another email with their quote: a total of £485+vat (including the £120 no data, no fee) to try to recover the data in my hard drive, with a 50% guarantee of success. In other words, if they were unsuccessful I would have been made to pay £365 + vat (in addition to the £55+vat already paid) and not recover any idea. Again they left me the choice to go ahead or decline and this time I asked them to return my hard drive (which they did - without charging me for the post). So they might be very competent in recovering data and my hard drive might have been too damaged (it was disconnected without being ejected) but I find their marketing strategy deceitful. I'd be interested to find out how many customers who have recovered their data have indeed pay £120+vat.
4 years ago
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