I have sent what must be over 50 hard drives now to Essential Data for recovery, so would say I am qualified to write this review. I would say the overall success rate of them getting a full recovery of the client data was around 8 in 10. Of the remaining 2 that couldn't be recovered from we would usually have some options with regards to trying to repair them well enough to be recovered from. The time frames are pretty good, usually around the 3 maybe 4 day mark for normal stuff, maybe a bit longer for bigger drives I have found. The fixed prices for me personally are maybe a little too cheap if anything in some cases when you look at the time it takes to recover say 6TB of data from a damaged drive and maybe even put some people off. On the whole keep doing what your doing! Its great having someone to talk to about the technical problems whilst we have the client in front of us.