I bought a My Passport backup drive for the specific purpose of backing up all my photos as I was giving my laptop away to a friend and wanted to wipe it first. When it came to putting them up on the screen to view my photos they would no longer be seen. Sarah did recover all of my backed up photos but I had to buy another backup drive from her as my new My Passport was somehow broken even though it was only 6 weeks old. They provided the service they advertised but I don't think I should have needed their service in the first instance.