Following a major drive breakdown and a back-up failure, I contacted EDR to see what was possible. They were very helpful from the outset, even though I was sceptical about what they could achieve - my local guy had already tried and failed, pronouncing the task "impossible". Diagnostics were free, and then when the drive was opened and examined in a clean room it was still a low charge of £55 to see what the problem was. It proved to be mechanical and once repaired at an agreed cost data was fully recovered and supplied (along with the original, repaired and now readable drive) on an external hard drive. All communications were straightforward and well explained to an IT novice. They have a "no recovery, no fee" policy so the only risk is the postage. I am a very cynical person usually and am very cautious about paying people for promised "services" which then prove beyond them; but in this case I can't praise them highly enough - did the job without fuss and bother and made everything very easy.