I was impressed with my dealings with both Tim and Sam at Ethos. My initial enquiries were dealt with promptly and in a very helpful and friendly fashion and I was impressed with their obvious knowledge of the country (Thailand) in which I was interested, especially as it was all unknown for me. I had a certain destination that I wanted to go to - Elephant Hills in Khao Sok National Park- and was also trying to find a suitable holiday that pleased both teenagers and my husband and myself. Ethos was the only company I approached with offered a third centre option so that we got to experience three places in Thailand for a very competitive price. They have also been very responsive since we returned in our attempts to recoup the child tax for my youngest son from the airline. The only slight concern was a failure to remind us of the final invoice and a delay in issuing the final holiday information but this was easily remedied and I would not hesitate to recommend them.