Whilst I think your platform is good, your customer service is very poor.
My first example of poor service is that I have been receiving costs for transactions that I have not entered into. Although the charges are small it has taken weeks to get a response from your customer services. This issue still remains unresolved.
Secondly I wanted to install Autochartist onto my platform and could not see how to do this, so I emailed customer service and got an immediate response, but could not follow the instructions on the platform. I then emailed back for further help and to date I have again not received a response.
It's okay now because I have gone to another site to refer to their Autochartist.
11 years ago
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