Very disappointed, we have return trip booked for July but sadly husband has recently been diagnosed with cancer, rectum removed last week and colostomy bag fitted. Only just now out of hospital, long recovery period ahead. Unable to travel anywhere July and upon speaking to leshuttle yesterday they will not refund. We will be unable to travel before cut off period in December if we rebook which they suggested.. I offered to provide medical docs outlining severity of the medical situation with no luck, they weren’t interested. We won’t be physically able to travel this year sadly. I did feel they were dismissive and feel rather understandably saddened as do the children and we have now lost £320.