I’ve been using the Eurotunnel for years and was always used to a bit of flexibility around arrival times. Without clear communication, they’ve now changed the rules: if you arrive less than 1 hour before your booked departure, your entire ticket becomes void — including the return. No warning, no grace period, no option to board a later train. Just locked out by the system. The result? Fully paid ticket refused. No goodwill, no support, no solution offered. This is not how you treat loyal customers. If this is the new standard, many will simply choose the ferry or the plane.