I arrived only minutes late due to traffic, yet was told my ticket had “expired.” I was then forced to pay an outrageous £218 for a one-way ticket. To make matters worse, I was informed that my return ticket was now also void. This is beyond unacceptable. I had been travelling for hours with a disabled child and two more young kids, only to be met with zero understanding, zero compassion, and an appalling lack of basic customer service. The way I was treated was absolutely disgraceful, heartless, and deeply disappointing. No family—especially one travelling with a disabled child—should be subjected to such inhumane and exploitative treatment.