The Provider was great and walked me through the entire process and made sure to ask if I had any questions before starting. She was extremely knowledgeable when I asked about ingredients and concerns about side effects. I'm deducting one star only because the front desk staff was rude and unhelpful. They were clearly in a hurry to close the store and it made me feel rushed and the overall experience more hurried than it should have been. It was so offputting that I would hesitate to recommend to anyone. Maybe other locations are diffeent. There was also supposedly a discount for first-time guests that my provider had told me about but it was neglected to be included when I went to pay.