I like Ever/Body and I usually go to the specific location in NYC. I decided to give the UWS (NYC) location a try because it's closer to my home and the reviews are (mostly) positive. The front desk and aesthetician are very nice. The aesthetician did a good job overall; though she was rough with my sensitive skin at times (but I am a trooper). HOWEVER, I was upsold without my agreement. I already have a prepaid package which I have been gradually using. They added an extra add-on to my usual treatment and charged me at extra the end. It defeats the whole premise of the pre-paid package too, which states that the package includes catering to specific skin needs. This is BAD BUSINESS. You NEED TO ASK YOUR CUSTOMER first if they are interested in a specific add-on. I will not be coming back to this location even though it's more convenient and the aesthetician is quite skillful and knowledgeable. As soon as my package is up, I am thinking of taking my business elsewhere. There is no shortage of similar businesses in NYC at a similar pricepoint.