I ordered charcoal planters and plants , when they came they were silver.
Charcoal in my opinion is quite dark , sort of graphite grey and the colour on the website looked quite dark.
The lady on the phone was pleasant , explained this was their charcoal and not silver.
When I said I was not happy with this she said they would take them back and a collection could be arranged.
They arranged a collection to take them back . Charge £20.
I’m writing this on the day of collection it’s 18.00 , I’ve waited since 8 am and I’m still waiting for the collection.
I would suggest that the description given of items should be a definite colour which would have of avoided this issue.
7 years ago
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