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David Neale
Have given previous 5 star review but if things go wrong they aren't interested. I pay £900 per month for an I Pace. It's had an electrical fault since Aug 20th cruise control,speed limiter, and sign recognition stopped working and front camera works intermittently,allied to me clocking up unnecessary miles having spent 4 days at the dealer. The repair is on back order and it will be going in again. I contacted Evogo(Terri) to advise i wasn't happy paying£900 for a car that wasn't working properly and should be given a rebate until it's fixed. I use cruise control a lot and it's a massive inconvenience and a pain in my right leg. Given the Jag garage is a 40 mile round trip and at final time of asking (assuming they fix it) I will have clicked an unnecessary 160 miles plus time, I asked for a mileage adjustment. I was met with a very unsympathetic response. Terri was passing it to Jen, then they'd call me back .....that call never came. They think because I got a diesel courtesy car it's ok. Allied to spending another 15 quid on diesel it isnt. I could rent a diesel from them for half the price. I've always great then with respect and paid same day on invoice. Jaguar won't give me a replacement car (electric) cause it's not a 'critical fault', the car is Evogos and I'm paying top dollar for a car that's not 100% working
3 years ago
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EVOGO has a 4.7 average rating from 1,417 reviews