Hard work company to deal with, simple queries over email take days to get responded too. Upon finally getting what we needed and submitting an application things went silent for nearly a week. Apparently they only do a soft credit search, but they then said that underwriters had said they would require £700 deposit instead of the £320. With the highest credit score you can get (999 on Experian) we queried and asked for underwriter details but they wouldn't provide. As yet, we can't see a search was even made, but that might be taking a while to show. I believe they have done this to quite a few people