Seeing as writing a review is the only way to get a response here is our reply to your review reply seeing as you have given us no other way to reply. To whom it may concern. Thank you for your reply. This is the only form of reply that we have had since this ordeal began. For starters we were issued multiple fines that were not for our car. When we called to clear these up there were fines that were not taken out of our name. It was a totally different car. This happened about 3 different times. To which we then we're issued with an invoice from a council in London. We called our agent to talk to evogo after all of that because it seemed none of our calls were being dealt with. Yes we did incur some bus lane fines ourselves which we were fine with paying. As for the damage I totally agree that we will pay for damage that was done while under our use. The issue we have is that we are being charged for 2 tyres when clearly photos are being duplicated and trying to charge us for 2. I too took photos of the damage and can prove it is only 1 tyre in need of fixing. We also acknowledge one of the side doors needs fixing. However there is now 2 that we are being billed for. Now there is a random scratch which a photo was sent to us of in the other side door which was not there when we had it. I waxed the car myself and it was not there. I have a close family who have also been charged with the same so this is not the first time. We have called the office and been transferred back and forth. Left messages for Dean to get back to us sent email to him as instructed by the office and still no reply. The charges we are responsible for we totally accept. That is not the issue. The issue is the extras we are being charged for that we know are not our fault. I should have photographed the whole car inside and out had I known this was going to happen. Still have yet to get a reply for any of our problems yet get another invoice this morning.