Anonymous
We were recommended by a existing customer of Evogo, fortunately we were informed that on your first instance of trying to do business with Evogo, the process is going to be slow and at times painful, this could put many potential new clients to Evogo off doing business with them. I think that there could be a shortage of people within the sales team and the individual sales team members have to much to do with the exsiting 2500 vehicle fleet. Perhaps greater focus should be invested in customer interaction and more detailed K.P.I’s should be put in place to identify area’s of concern from customers, more training and maybe remuneration linked to C.S.I ?? No T&C’s were available until you collect a car from Sheffield, no proof of order or details at point of vehicle order, website lacks crucial information about what to expect and how your relationship works with Evogo and indications of the process and set up costs. Great business model and with more attention to detail and daily fine tuning would transform the future business of Evogo, please invest greater focus in delivering customer service,
2 years ago
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