Thank you to Sadie in Luton. Her handover process was second to none. She was fun and good humoured whilst covering the nitty gritty of the Ts & Cs. She took the time not only to engage in very client focused conversations to build excellent rapport but also ensured detailed and professional explanation of the contractual requirements. She had the perfect balance of fact and fun – reading the client perfectly. She is your secret weapon down South … friendly and engaging whilst professional and business focused. Nice work Sadie. I hope you do my hand over when I change my car next year.