I recently purchased a Rhinoshield for my brand new iPhone 5s. I ordered it on September 20, 2015 and have yet to receive it in the mail. Because it did not arrive within the "5-10 business days", I emailed them about my Rhinoshield's whereabouts. I was first told that it was delayed due to USPS having "troubles due to recent weather". They told me to notify them if it did not arrive within 6 more business days. It still never came. Upon emailing the company a second time, I was told that they will "open an investigation" themselves and that if they have "confirmation that it is lost" then they will send a new one. It is now October 13 and has been 23 days; still no sign of it in the mail. I am a very patient person but this just ridiculous. They have the tracking information and can see for themselves that the last known tracking information says that it departed Los Angeles on SEPTEMBER 26. It does not take more than two weeks to get from L.A. to Torrance, California. Let alone three weeks to get from Washington to California. I understand if they are being wary of untruthful customers but clearly I am not lying about having never received the Rhinoshield. I have had my new phone for 21 days now and can't remove the plastic film that comes with the phone because I have no screen protector to replace it. The plastic film that comes on new iPhones prevents you from being able to receive calls normally and from recording videos with sound because it blocks the receiver and mic! So I cannot use my phone properly and really need the Rhinoshield screen protector I ordered. I came to this website because I read nothing but good reviews about it but I never would have spent $30 on something to take this long to receive. If the company was concerned about customer service at all they would have already sent me a new one but they have yet to do that and I am becoming increasingly frustrated. Please send me a new one ASAP. Or refund my money and don't ever expect me to buy one of your products again. I'd be better off buying a cheap screen protector off of Amazon.