If I coud I would give a negative star rating for this Company I ordered four books from Exclusive books online. It is an international order as I live in New Zealand. Order was placed on 3rd November 2022. Proof of payment was sent through. Order was supposed to be delivered approximately 16 November 2022. Got an email from Nisha Reddy on the 16th November, telling me one of the books are not available any more. I sent a replacement name and was told that she could not replace the book with another book. I would have to reorder and again pay the Delivery fee of R1550 for another order. When I asked when the order would be delivered I was sent a Tracking number showing the order was only despatched the evening of 16 November. 9h58 pm -- After I enquired about the Delivery date..... Customer care agent NOT looking out for Customer Interests. Was told a refund e voucher would reflect on my account. When I enquired about the e voucher not showing on my account .... Got an out of office reply from Nisha Reddy --- Great work Nisha Reddy. You seem to really care about your customers. I unfortunately CANNOT recommend Exclusive books online to other International customers. Please do not buy from them, you will be wasting your time and your money. Customer care do not do CUSTOMER Care at Exclusive books.