Had a few issues with this purchase, nothing major but enough to be of concern - no confirmation email of order and at nearly £300 and with it being a live animal you'd expect some sort of confirmation, no email informing me that my order wouldn't be delivered on the date stated on the website but a week later (I wouldn't have know at all if it wasn't for the fact I'd contacted them to check on my order after being concerned that I'd had absolutely no communication from them at all). Was told Thursday then it changed to the Friday by 8.30, arrived after 11pm at night, animal was extremely cold and rather unresponsive due to the extreme low temperature, I feel that when paying a large amount of money for a proffesional animal courier that they should have vehicles equiped to keep the animals at a tempt that's not detrimental to them, I raised this concern with the company and it wasn't addressed, the box also smelt strongly of cigarette smoke which I feel is dreadful when it contained a live animal, they did say they would take this up with the courier but I feel considering this, the cold animal, the changing delivery dates a partial refund of my delivery payment would have been a good gesture here - I'm sure if they'd raised the delivery being late, he cigarettes and the low temp with the courier they could have obtained a full refund from them. There was also no info on the animal and no date of birth or even a very rough age given, no care sheet, nothing at all, and they didn't offer any info at all when I asked which isn't what we are used to. It would also seem the animal hasn't been handled at all as it's absolutely petrified of people, which isn't great when selling for the pet industry and again not what we've been used to with our previous tortoises who have all arrived well socialised, happy and able to interact. Over all the animal seems healthy physically and hopefully we will be able to socialise her, but I wouldn't purchase any live animals from here in the future, it all seemed a little unprofessional with the lack of communication, info and changing dates, and my order arriving in the middle of the night.