Website is easy to navigate and order from. The pictures are clear with good product descriptions and handy advice sheets. Delivery took a little longer than expected, but when I called to ask when my order would arrive, a helpful lady explained the delay and an accurate delivery date was provided. My only complaint is that the product ordered is not perfect. I ordered an enclosure for a praying mantis, but the screw lid does not prevent fruit flies from crawling from the enclosure into my room. The tiny flies manage to walk round the screw shape and out. Slightly frustrating! The mantis is safe however and the product looks good.