A very pleasant experience, from start to finish. The reptile purchased arrived securely packaged in small, plastic-container with a little tissue inside; the dates of recent feedings and his last shed written on top. The plastic container itself was further secured in a polystyrene box, closed tightly with tape, as well as tissue-paper cladding on the inside. Undoubtedly, the reptile wasn't in danger during transit. The reptile himself, an Aesculapian snake, looked to be in perfect health, and continues to do so. The first feed involved a little trial and error, but having worked out a system that works, will undoubtedly get easier. Items purchased along with the reptile, including frozen mice, that were very kindly substituted for a bigger type, arrived in perfect order too, further enhancing my opinion. They were all packed securely inside a large cardboard box filled with shredded paper/card that served as very sufficient wadding. The only thing that was perhaps stressful was the wait, though I would make it clear that it was through no fault of Exotic Pets. I ordered late on a Tuesday night, though it was written clearly that orders had to be in before AM to be delivered the next Thursday. The 9 day wait was advantageous in that it allowed more time to prepare, and perhaps even re-evaluate the purchase of an exotic pet, though in my case, time was spent counting the day he was to arrive. Delivery day was probably the most anxious-filled; the order being delivered late in the evening, though predictably, those feelings do very quickly leave you upon opening the box. Exotic Pets certainly delivered with their quality of service, and I wouldn't hesitate to recommend them to others in the market for exotic reptiles, and other interesting creatures. Thank you!